Get in Touch With Our Support Team
We’re committed to providing exceptional customer service across all gaming platforms and services. Whether you need assistance with account management, technical issues, responsible gaming resources, or general inquiries, our dedicated team is ready to help you 24/7. Contact us through your preferred channel and we’ll respond promptly to ensure your gaming experience remains smooth and enjoyable.
Communication Channels & Response Times
Multiple contact options are available to suit your needs. Our live online chat provides immediate assistance for urgent matters. For detailed inquiries, email us at [email protected] and expect responses within 24 business hours. Call our Australian support line at 1300 556 788 for personalised assistance during business hours.
- Live chat support available instantly for urgent issues
- Email responses processed within one business day
- Phone support available Monday to Friday, 9am-8pm AEST
- Account security inquiries handled with priority verification
Before Contacting Us: Essential Information
Prepare your account details and describe your issue clearly. Have relevant transaction IDs ready for billing questions. For responsible gaming concerns, we offer dedicated support resources and self-exclusion options. Provide accurate contact information to receive timely assistance.
- Gather your account number or registered email address
- Document transaction dates for payment inquiries
- Describe your issue with specific details and timeframes
- Request responsible gaming support if needed
Last updated: January 20, 2026