Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your experience, ensure security, and analyse user behaviour in accordance with Australian privacy legislation and the Privacy Act 1988. We are committed to transparency regarding our data collection practices and your rights to control cookie settings on your device.
What Are Cookies
Cookies are small text files stored on your computer, mobile device, or tablet when you visit our website. These files contain information about your browsing activity, preferences, and login credentials. Similar technologies include web beacons, pixels, and local storage objects that serve comparable functions in tracking user interactions and personalising your gaming experience. Each cookie has a specific expiration date, after which it is automatically deleted from your device unless renewed through continued website visits.
Types of Cookies We Use
Our platform utilises four primary categories of cookies to support different operational and analytical functions. The following table outlines each type, its purpose, and typical duration of storage:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential/Necessary Cookies | Required for account authentication, session management, fraud prevention, and secure gaming transactions. These cookies are mandatory for platform functionality. | Session-based or 12 months |
| Functional Cookies | Remember your preferences, language settings, game selections, and display customisations to personalise your experience without requiring repeated manual adjustments. | 1 to 2 years |
| Analytical Cookies | Collect aggregated data about user behaviour, traffic patterns, game popularity, and platform performance to improve website functionality and user interface design. | 2 to 3 years |
| Marketing and Advertising Cookies | Enable targeted advertising campaigns, promotional content delivery, and remarketing across third-party websites to enhance marketing effectiveness. | 6 months to 2 years |
Why We Use Cookies
Cookies serve essential functions in delivering a secure, personalised, and efficient gaming experience. We use them to authenticate your identity during login processes, maintain secure gaming sessions, prevent fraudulent activities, and comply with Australian gambling regulations. Functional cookies enable us to remember your preferences and gaming history, reducing the need for repetitive actions. Analytical cookies help us understand user behaviour patterns and optimise our platform’s performance. Marketing cookies allow us to deliver relevant promotional offers and maintain communication with our player community through targeted channels.
Third-Party Cookies and External Services
Our platform integrates with third-party service providers including payment processors, analytics platforms, advertising networks, and content delivery networks. These partners may place their own cookies on your device to facilitate transactions, track advertising effectiveness, and provide technical services. We have agreements with all third parties to ensure they process personal information in compliance with Australian Privacy Principles and responsible gambling standards. You can review their individual privacy policies through our website footer links to understand how they use cookies.
Cookie Management and User Control
You retain full control over cookie settings on your device. When you first visit our platform, a consent banner appears requesting your preferences for non-essential cookies. You can modify these settings at any time through your browser preferences or our dedicated cookie management tool accessible in your account settings. The following options are available:
- Accept all cookies to enable the full feature set and personalised experience
- Accept only essential cookies for basic platform functionality
- Customise individual cookie categories according to your preferences
- Reject all non-essential cookies while maintaining access to gaming services
- Withdraw consent previously granted by adjusting settings in your account dashboard
How to Disable Cookies in Your Browser
Most web browsers allow you to control cookie settings through their preferences menu. Instructions for major browsers are provided below:
- Google Chrome: Settings menu → Privacy and security → Cookies and other site data → Manage exceptions or clear all cookies
- Mozilla Firefox: Preferences → Privacy and Security → Cookies and Site Data → Manage settings or delete individual cookies
- Safari (macOS): Preferences → Privacy → Cookies and website data → Manage Website Data option
- Microsoft Edge: Settings → Privacy, search, and services → Clear browsing data → Select Cookies and cached images
- Opera Browser: Settings → Advanced → Cookies → Manage all cookies option
Please note that disabling certain essential cookies may restrict your ability to access account features, place bets, or complete transactions on our platform. We recommend maintaining essential cookie functionality while managing non-essential preferences.
Legal Basis and Regulatory Compliance
Our cookie usage complies with the Privacy Act 1988 (Cth), Australian Privacy Principles, and state-based gambling regulations including those administered by Liquor and Gaming NSW. We collect personal information through cookies only with your informed consent or where necessary to provide gaming services you have requested. Essential cookies are processed under legitimate interest provisions as they are necessary for contract performance and fraud prevention. All cookie-related data processing adheres to principles of transparency, purpose limitation, and data minimisation.
Data Security and Protection
Personal information collected through cookies is protected using industry-standard encryption protocols and secure server infrastructure. We implement multi-layer security measures including firewalls, intrusion detection systems, and regular security audits to prevent unauthorised access. Cookie data is stored in restricted-access databases accessible only to authorised personnel. We do not sell cookie-derived personal information to external parties and maintain strict confidentiality agreements with all service providers handling such data.
Cookie Retention and Deletion
Essential session cookies are automatically deleted when you close your browser or logout from your account. Functional and analytical cookies are retained according to durations specified in our cookie table above. You can manually delete cookies at any time through your browser settings or our cookie management interface. When you request account deletion, we remove associated cookies and personal data within thirty days, unless legal or regulatory obligations require extended retention. Archived data may be maintained for compliance purposes but will be anonymised and securely destroyed after statutory retention periods expire.
Updates to This Cookie Policy
We may update this policy to reflect changes in technology, privacy legislation, or our data practices. Updates will be effective immediately upon publication, and your continued use of our platform following changes constitutes acceptance of the revised policy. We encourage you to review this policy regularly. Significant changes will be communicated through prominent notifications on our website and, where applicable, via email to registered account holders.
Last updated: January 17, 2026
Contact Us for Cookie Questions
If you have questions about our cookie practices, wish to exercise your privacy rights, or need assistance managing cookie settings, please contact our Privacy and Compliance team. You can reach us through the contact form available in our Account Help section or by emailing our dedicated privacy enquiry address. We respond to all privacy-related requests within ten business days in accordance with Privacy Act requirements. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your personal information or violated your privacy rights regarding cookie collection and usage.